FAQ

• How can I contact you?

• Where do you deliver, and where are orders sent from?
• From where do you ship orders?
• Are all Kompsós orders tracked?
• How long does delivery take?
• Will I pay customs charges or import taxes?
• How much is shipping? Is there free delivery?
• Where is my order?

See all articles in My order & delivery →

• Which payment methods do you accept?
• I would like to pay using Klarna but it does not work. Why?
• How do I return an item?
• When will I get my refund?
• Can I exchange an item or choose a different size?
• Can I return a gift?
• Can I try an item on? Are any products excluded from change-of-mind returns?

See all articles in Returns, exchanges & problems →

• Where are the Kompsós bracelets produced?
• Can I put my Kompsós bracelet in contact with water?
• How do I open or fasten my bracelet?
• Will an adjustable bracelet fit me?
• How can I tie my Cape Town, Temple, Pranayama or Mini Braided Bracelet?
• How do I choose a bracelet or bangle size?
• How do I choose pieces to wear together?

See all articles in Sizing, fastening & styling →

• Do you offer gift packaging, messages or digital gift cards?
• My payment hasn't gone through, or I need an invoice. Can you help?
• When will an out-of-stock item return?
• Which payment methods can I use?
• Why isn't my discount code working?

• Can I wear my jewellery in water or while exercising?
• Can sterling silver tarnish, and how should I care for it?
• Is the jewellery suitable for sensitive skin?
• Is your jewellery handmade? Is all silver hallmarked?
• What is my jewellery made from?
• Where is your jewellery made?