Payments, offers, stock & gifts

• Do you offer gift packaging, messages or digital gift cards?

  Please contact our team before ordering if you need gift packaging, a gift message or help with a digital gift card, so we can confirm the available options. For gift returns, see “Can I return a gift?” above.

• My payment hasn't gone through, or I need an invoice. Can you help?

  Please contact our team and tell us what happened or which document you need. If you're concerned about a duplicate payment, let us know so we can check. Don't send full card details.

• When will an out-of-stock item return?

  If the product page offers “Notify Me”, you can use it to request a restock notification. It isn't a guaranteed restock date. Our team can help if you'd like to ask about availability or find an alternative.

• Which payment methods can I use?

  We accept major credit and debit cards, PayPal, Google Pay and Apple Pay. Klarna is also available in supported countries, subject to its eligibility checks. The payment options available for your order are shown at checkout. We no longer offer Amazon Pay, and payment on delivery isn't available.

• Why isn't my discount code working?

  Please check the offer's own terms, including any expiry date, minimum spend or exclusions, and enter the code exactly as shown. If it still doesn't work, contact our team with the offer and the error message. We'll help you check it.