Materials, care & trust
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Can I wear my jewellery in water or while exercising?
Our jewellery should be fine with occasional contact with water, but we recommend avoiding unnecessary exposure where possible to help keep it looking its best. Take it off before swimming, showering or exercising if you can, and dry it gently if it gets wet. Materials and finishes differ, so ple... -
Can sterling silver tarnish, and how should I care for it?
Yes — sterling silver can tarnish, and gentle polishing restores its shine. For plain, unplated silver, use a silver-polishing cloth with light pressure, following the cloth's instructions, then buff with a clean, soft cloth. Don't polish away deliberately darkened, antique or oxidised details. K... -
Is the jewellery suitable for sensitive skin?
We don't use nickel in our jewellery. However, everyone's skin is different, so we can't guarantee that every piece will suit every sensitivity. Check the materials listed for your chosen design and contact us if you need more information before buying. -
Is your jewellery handmade? Is all silver hallmarked?
Check each product's description for its materials, making process and hallmark information. In the UK, silver articles below the 7.78 g hallmarking weight threshold are generally exempt from compulsory hallmarking. A lightweight silver piece may therefore be genuine without a full hallmark. Ask ... -
What is my jewellery made from?
Materials differ by design. Check the Product Details on the exact item you're choosing rather than assuming all pieces use the same metal, beads or cord. If a material matters to you and isn't specified, ask our team before ordering. -
Our jewellery comes from artisans in different parts of the world, while orders are dispatched from London. If you'd like to know the origin of a particular design, ask our team with the product link.