Shipping and Tracking

  • Can you deliver to my country?

    YES, WE DELIVER WORLDWIDE!

  • From where do you ship orders?

    All our orders are dispatched from London, United Kingdom.

  • Are all Kompsós orders tracked?

    Yes, all our shipments are tracked with all our couriers.

  • How long will it take to receive my order?

    Transit time varies from region to region. It also depends of the chosen shipping methods. Please be aware that delays can be longer than usual,  and we cannot be responsible for any delays. However, these are the delays we usually notice in normal times: Asendia Worldwide: 10 to 15 working da...

  • What about customs/tax duties and consequences of Brexit?

    FOR SHIPMENTS GOING TO THE EU AND THE UK All shipments going to the EU are VAT and duties covered. You WILL NOT have to pay any additional taxes. FOR SHIPMENTS GOING OUTSIDE THE UK OR EU Please be aware that when a package is shipped internationally, it may be subjected to import taxes and du...

  • How much does shipping cost?

    It depends of the delivery method you choose (Asendia, Fedex Express, Fedex Cross Border and Royal Mail), your shipping country and the order amount. You will find this information during the checkout after you will enter your personal details and before you will enter your payment information s...

  • I cannot track my order or my tracking number is incorrect. Why?

    It happens sometimes that some shipments are not immediately trackable. Please note that in some cases, it can take up to 72 hours before you can track your order. Below you can find all the useful links to track your order depending of the courier you chose: Fedex Cross Border: https://fcbtrac...

  • Which couriers do you use?

    At checkout, you will usually have the choice to opt for Fedex Cross Border, Fedex Express or Royal Mail. Some countries are unfortunately not eligible for certain couriers so it is possible you will not have all these options at checkout For the UK, we do ship all our orders with Royal Mail Fi...

  • I haven't received my order within the estimated transit time. What should I do?

    Infrequently, packages can be delayed due to unexpected events. Please also note that the delays we are providing are only estimations and are not guaranteed. However, if the estimated transit time has passed and there is no recent update on the tracking page, we kindly ask you to contact us.

  • When will my order be shipped?

    We usually dispatch orders the same working day if it is placed before 13:00. Shipments are dispatched every weekdays (excluding bank holidays).

  • How can I track my order?

    Below you can find all the useful links to track your order depending of the courier you chose: Fedex Cross Border: https://fcbtracking.fedex.com/ Fedex International Express: https://www.fedex.com/fedextrack/ Royal Mail: https://www.royalmail.com/ Asendia: https://tracking.asendia.com/tracking ...