My order & delivery

  • Where do you deliver, and where are orders sent from?

    We dispatch from London, United Kingdom, and offer worldwide delivery where our carriers can deliver. Some destinations may be temporarily restricted. Check the available options at checkout for your destination.

  • From where do you ship orders?

    For the latest guidance, please see Where do you deliver, and where are orders sent from?.

  • Are all Kompsós orders tracked?

    For the latest guidance, please see Which courier will deliver my order?.

  • How long does delivery take?

    For international orders, Economy usually takes around 10–15 working days, Standard, Expedited or Premium around 5–10 working days, and Express around 1–3 working days after dispatch. These are estimates, not guarantees, and customs or carrier delays can affect arrival. For UK orders, check the R...

  • Will I pay customs charges or import taxes?

    UK, EU and US orders are delivered with duties and import taxes included. If a carrier charges you on import into one of these destinations, contact us with its documentation so we can arrange reimbursement under our Shipping Policy. For other destinations, local duties, taxes and clearance fees ...

  • How much is shipping? Is there free delivery?

    Shipping depends on your destination and the service you choose. Here's a quick guide to the starting rates and free-delivery thresholds. Your exact options and charges are shown at checkout before you pay. | Destination | Starting delivery price | Free delivery from | | --- | --- | --- | | Unit...

  • Where is my order?

    When your order leaves us, we'll send a dispatch email with your tracking details. Check that link for the latest update. Tracking can take up to 72 hours after dispatch to appear. If it still isn't working, or your estimated delivery time has passed without a recent update, please contact our te...

  • Which courier will deliver my order?

    All our shipments are tracked. We work with Royal Mail, Asendia, Starlinks Global, UPS and FedEx. The service available depends on your destination; check your dispatch email for your parcel's tracking details.

  • I haven't received my order within the estimated transit time. What should I do?

    For the latest guidance, please see Where is my order?.

  • When will you dispatch my order?

    We process orders Monday to Friday, excluding UK bank holidays. Most orders are dispatched within 1–2 working days; orders placed after 12:00 UK time may be processed the following working day. For UK Next Day delivery, please order before 11:00 UK time. We do our best to dispatch as quickly as p...

  • Can I change my address, size or items, or cancel an order?

    Please contact us as soon as possible and tell us what you'd like to change. We'll do as much as we can to help, but once an order has been dispatched, changes are usually difficult and may no longer be possible. If we can't make the change, we'll explain the available returns options. This doesn...

  • My tracking says delivered, but I haven't received my parcel. What should I do?

    Please contact our team so we can investigate with the courier. If your parcel is lost before it reaches you or someone you've nominated, we'll replace it or refund you. A delivered scan alone doesn't settle the issue.

  • What happens if I refuse a parcel or don't pay import charges?

    Please contact us first. For destinations where import charges are your responsibility, refusing a parcel can lead to return or disposal. Our Shipping Policy explains the delivery-cost deductions and cases where no refund is available. If a delivery failure is our fault or the courier's, we'll re...

  • Why do you need extra delivery information?

    Some destinations require additional information for delivery or customs clearance. We'll request it at checkout or contact you if it is missing. If required information isn't supplied within seven days of our first request, we'll cancel and refund the order in full. For Saudi Arabia's specific r...