Shipping and Tracking
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Can you deliver to my country?
Yes — we deliver worldwide. 🌍 In rare cases, we may temporarily pause shipments to certain countries due to customs restrictions or external circumstances beyond our control. -
From where do you ship orders?
All our orders are dispatched from London, United Kingdom. -
Are all Kompsós orders tracked?
Yes, all our shipments are tracked with all our couriers. -
How long will it take to receive my order?
How long does delivery take? Delivery times vary depending on your location and the shipping method selected. Please note that external factors (such as customs or carrier delays) may occasionally extend these timeframes. Estimated delivery times: Economy Shipping: 10–15 working days Premium ... -
What about customs/tax duties?
EU, UK & USA All orders shipped to the European Union, the United Kingdom, and the United States are fully covered for VAT and duties. You will not have to pay any additional taxes upon delivery. Other international destinations For deliveries outside these regions, your order may be subj... -
It depends of the delivery method you choose (Asendia, Fedex Express, Fedex Cross Border and Royal Mail), your shipping country and the order amount. You will find this information during the checkout after you will enter your personal details and before you will enter your payment information s...
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I cannot track my order or my tracking number is incorrect. Why?
In some cases, tracking information may take up to 72 hours to become active after dispatch. If your tracking number still doesn’t show any updates after this period, please contact us — we’ll be happy to assist. -
In the UK, all orders are shipped with Royal Mail Tracked 48, Tracked 24, or Special Delivery, depending on the selected shipping option. For international orders, we work with trusted couriers that match the delivery level you choose: Economy Shipping: Asendia or equivalent partners Premium Sh...
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I haven't received my order within the estimated transit time. What should I do?
Occasionally, shipments may be delayed due to unforeseen events or carrier issues. Please remember that the delivery times we provide are estimates, not guarantees. If the estimated timeframe has passed and there are no recent updates on your tracking page, please contact us — our team will inv... -
When will my order be shipped?
We usually dispatch orders the same working day when placed before 1 PM (UK time). All shipments are sent Monday to Friday, excluding UK bank holidays. While we can’t always guarantee same-day dispatch during peak periods, we always do our best to send your order as quickly as possible.